Any payment you make to is Non-Refundable. In case you are not satisfied with the product supplied by BigBuy you can you can call our customer care or send messages to BigBuy social media. If your reason is accepted and valid then you will get returns/exchanges at our own cost. You will get money back in your BigBuy Wallet and then you can use your wallet monetary balance with your next purchase.


Free/ Instant Returns

BigBuy Bangladesh accepts instant returns at the time of delivery, when you receive the product, you can check instantly. If you like the product you can keep it or return it. You need to pay that delivery charge only.

If you face any purchase/returns problem, you can always communicate BigBuy customer support team. For any assistance, please feel free to email us at or call us at +880 1969907204.

Exchange Your Product Easily with BigBuy Policy:

Are you unsatisfied with your recent BigBuy purchase? Returning a product on BigBuy is now hassle-free. Talk to our customer care services. For if you received your demanded product. We can’t take it back. If it’s our mistake we will send your product from our cost. If you mistake, still you can exchange but you have to pay the delivery charge only! So, please check the products before making payment to Delivery man. 

Conditions for Returns/Exchange

1. The product must be unused, unworn, unwashed, and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

2. The product must include the original tags, user manual, warranty cards, freebies, and accessories.

3. The product must be returned in the original and undamaged packaging/box. It must be returned in the same condition with a return shipping label attached.

Valid reasons to Return/ Exchange an item

1. Delivered product is damaged (i.e., physically destroyed or broken) / defective)

2. Delivered product is incomplete (i.e., has missing items and/or accessories)

3. Delivered product is incorrect (i.e., Wrong product/size/color)

4. Delivered product does not match the product description or picture (i.e product not as advertised)

5. Delivered product does not fit. (i.e., size is unsuitable) 

Customer Care +880 1969907204